CUC 8.5 Call transfer fails

[saifuddin.miyaji]

Hi,

We have CUC 8.5 integrated with CUCM 8.6. We are trying to deploy the autoattendant with following prompt " If you know your party's extension, please dial it now or dial 0 for operator". It plays the prompt properly but when you press 0 (or any other local extension), it gives fast busy tone. We have checked restriction tables and made it sure that operator extension exists in the Unity. But still no success.

Thanks in advance.

Saif

[Carlo Poggiarelli]

Hi Saif.

Please check the CSS of voicemail ports and the CSS of DN associated to them.

HTH

Regards

Carlo

[saifuddin.miyaji]

Hey Carlo,

That was the the first thing we checked, they all have proper calling search space.

Anyways, thanks for advise.

saif

[Carlo Poggiarelli]

Hi Saif.

Can you try to download port status monitor from the below link, run it and post the result?.

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Please let me know

Regards

Carlo

[vhilario]

Saif,

If 795 is not a unity user but it is a callmanager user and the call is not going through, can you please check this:

Step 1 In Cisco Unity Connection Administration, go to the Greetings page for the applicable user, user template, call handler, or call handler template.

Step 2 Select the applicable greeting.

Step 3 On the Edit Greeting page, check the Allow Transfers to Numbers Not Associated with Users or Call Handlers check box.

Step 4 Select Save.

Also as you stated before just doble check that the CSS of the VM ports can reach the PT of the Phones as well as the unity restriction table.

[saifuddin.miyaji]

12:39:54, New Call, CalledId=8777,  RedirectingId=,  Origin=16,  Reason=1,  CallGuid=A0A45FC3A6644BFFBB1315648C2D3441,  CallerName=,  LastRedirectingId=,  LastRedirectingReason=1024,  PortDisplayName=PhoneSystem-1-001,[Origin=Unknown],[Reason=Direct]
12:39:54, PHGreeting
12:39:54, State - PHGreeting.cde!PlayGreeting
12:39:54, Call answered if needed
12:39:54, Playing greeting for Call Handler:  IVR_777
12:40:01, DTMF received [7]
12:40:03, DTMF added [95]
12:40:04, Event is [NULL]
12:40:04, PHTransfer
12:40:04, State - PHTransfer.cde!LoadInfo
12:40:04, Answer Phone if needed
12:40:04, Event is [FalseEvent]
12:40:04, State - PHTransfer.cde!CheckPlayTransferIntro
12:40:04, Event is [TrueEvent]
12:40:04, State - PHTransfer.cde!PlayTransferIntro
12:40:05, Event is [NULL]
12:40:06, State - PHTransfer.cde!XferCall
12:40:06, Event is [HangupEvent]
12:40:06, State - PHTransfer.cde!DoHangUp
12:40:06, Event is [HangupEvent]
12:40:06, Idle
===================================

Here 8777 is the call handler number (like pilot numbe) and dialed extension is 795