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CUC 8.5 users in outlook distribution list not receiving voice mails

Hi Support Community,

Good Day ..

We have Cisco Unity Connection 8.5 in our site. It is configured to send voice mails to end users through Outlook Exchange 2010. There is a pilot number which is used by a group. So voice mails to this number needs to be forwarded to all the people in the group . To meet this requirement we had two options. One was to forward the mails to a distribution list  and the second was to send the voice mail to an inbox from where it had to be forwarded to the users in the group. The first one didnt work becos the unity is unable to access the mail box becos the distribution list doesnt have one. In the second option the mail is getting delivered to the main inbox but it is not getting forwarded to the users.It works fine for all other emails. If we manually forward the emails from unity it works. Sharing the inbox wont work here becos the users wont be able to access it via Blackberry.

Could you please advise me on this issue. Thank in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

CUC 8.5 users in outlook distribution list not receiving voice

You were on the right track with your first scenario with an Exchange distribution list. Instead of using the Single Inbox feature you can just create a mailbox and set the Message Action to Relay. In that configuration CUC will just SMTP relay the message over to an Exchange address.

As for forwarding messages within an individual Exchange mailbox: It seems to be an Exchange architectual consiquence. CUC posts the message directly to the mailbox through EWS. This seems to be exempt from mailbox rules.

1 REPLY
VIP Super Bronze

CUC 8.5 users in outlook distribution list not receiving voice

You were on the right track with your first scenario with an Exchange distribution list. Instead of using the Single Inbox feature you can just create a mailbox and set the Message Action to Relay. In that configuration CUC will just SMTP relay the message over to an Exchange address.

As for forwarding messages within an individual Exchange mailbox: It seems to be an Exchange architectual consiquence. CUC posts the message directly to the mailbox through EWS. This seems to be exempt from mailbox rules.

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