Trying to wrap my brain around how this would work. I have a need for a call handler that will automatically forward a call to an operator if they dont push any buttons. Seems like I could use "Route from next call routing rule" under greetings > After Greeting > Call Action but I havent used it before and not sure of its behavior. Any suggestions on how I can accomplish this?
The way I do it is using the After Greeting actions on the Greetings page of the Call Handler. I set it to Attempt Transfer to a different Call Handler that has a transfer action configured to send the call to an extension.
That is certainly a valid approach (+5 Jonathan). Another approach is to attempt a transfer to a voicemail user. As with Jonathan's tip, you would do this in the "After Greeting" actions section and leverage the "User with mailbox" transfer settings.
Guys, thanks very much! Both solutions make perfect sense. I did think about forwarding to another call handler but thought I was turning something simple into something that was overly complex. +5 to both!
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