How can I set up a callhandler (or similar) to forward calls directly to voicemail from Auto Attendant? Example: User presses 3 within Auto Attendant Main menu, then goes to second prompt, where they input extension to leave a voicemail rather than ring phone.
The contact (transfer) rule on the call handler or subscriber dictates if the phone will be rung or not - you can only over ride it if the call is forwarded from that extension into Unity (we skip transfer rules in that case to prevent call loops) or if the user dials the extension from the auto attendant followed by #2 - this forces Unity to skip the transfr rules and go right to the greeting.
There's no way to setup a call handler that sends a caller to another call handler or subscriber and forces the target handler/subscriber to skip transfer rules.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...