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CUC Question

Hello,

I have a doubt about alternate extensions, if i have an extesion that is an alternate extension for other Phone.

If this phone that is an alternative extension has voice mail when i call to see the voice messages how can i select what voicemail box to access?

Regards

Leonardo Santana           

10 REPLIES
Hall of Fame Super Red

CUC Question

Hi Leonardo,

Hope all is well buddy!

A DN/Extension can't be both an Alternate Extension and a Standard

mailbox. It's an either/or situation.

So if I'm an Alternate extension 7777 under your voicemail box @ 7456

then all messages would always end up in the 7456 mailbox

I hope this makes sense.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

CUC Question

So the extension to be alternate extension cannot be an standard voicemailbox.

Thanks.

Regards

Leonardo Santana

Hall of Fame Super Silver

CUC Question

Any extension in UCXN needs to be unique, so if you assign extension 1000 in partition_A to a mailbox as the mailbox extension, then this extension can not be assigned to anything else including this user's or another user's alternate extension.  Also, if you assign an extension as alternate extension you will not be able to assign the same extension as primary mailbox extension on any user.

What is your specific requirmetns that leads you to this dilemma?

HTH,

Chris

CUC Question

The client want to share a voicemail with a members of hunt pilot.

I think the distribution list will be the better option for this case.

Regards

Leonardo Santana

Hall of Fame Super Red

Re: CUC Question

Hi Leonardo,

Here is another option that does leverage the Alternate extension config

and leaves the existing voicemail accounts on the Line group member

phones intact and unaffected

This would require the use of a spare line button on the Line Group member

phones. In this example the Hunt Pilot is DN 5000 and the Line group members

are 2444 & 2111. On the phones 2444 & 2111 add a new key with the number

2355 with a label of Group Mailbox. Create a new voicemail account for 2355

and record the Day/Night greetings you desire.

**Make the Hunt Pilot DN 5000 an Alternate Extension on 2355**

So the Hunt Pilot number is 5000 and the mailbox you want to use is  2355. Set the Hunt Pilot to

Forward (CFNA/CFB) to the Unity Connection Pilot # .When the call  routes through to Unity Connection

via the Hunt Pilot No Answer Unity Connection should see  the CLID of 5000

which will then be connected to the Mailbox on 2355.

You can also tweak the settings on 2444 & 2111 so any message left on the Hunt Pilot

designated mailbox @ 2355 will light the RED lamp so the Line group members have

a proper visual notification.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

Re: CUC Question

Its another option.

The notification i change on the 2355 at notification devices?

Thanks again Rob

Regards

Leonardo Santana

Hall of Fame Super Red

CUC Question

Hi Leonardo,

You are always welcome my friend!

Under the DN config page in CUCM for 2355 you would set;

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

Re: CUC Question

Rob i dont have this option under my DN page.

Regards

Leonardo Santana

Re: CUC Question

I have a 7911 IP Phone.

I will try in the service parameter

"Message Waiting Indication

When a caller leaves a message in a mailbox, the voice-messaging system  sends a message-waiting indication to the party that received the voice  message. Similarly, when the owner of a voice mailbox deletes all  pending voice messages, the voice-messaging system sends a  messaging-waiting indication off to inform the voice-mailbox owner that  no more messages are pending.

Cisco Unified Communications Manager enables administrators to configure  how to turn on the handset indicator of Cisco Unified IP Phones 7940  and 7960 for pending voice messages. "

Service Parameter Configuration (for the Cisco  CallManager service)—Use the Message Waiting Lamp Policy clusterwide  service parameter to set the message-waiting indication policy for all  Cisco Unified IP Phones of the 7900 series.

Thanks

Leonardo Santana

Hall of Fame Super Red

Re: CUC Question

Hi Leonardo,

You won't find that option on the DN page for a 7911 as

it is a "Single Line" phone. It's only shown for secondary

lines on Multi-Button phones like a 7962 for example

If you are using 7911's the option I provided won't be applicable

as it did leverage a secondary line button on a Multi-Button style model.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

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