CUC voicemail with Different Codecs

[Nishad Ismail]

Dear Experts,

I have few queries about the cisco unity connection voicemail

Question 1: whether I can use below mixed scenario ,Since Our exchange server is sitting in the Cloud ?

1.Voice messages with Exchange server and uses unified messaging (Uses G729)

2.TUI voicemail access(uses G711)

3.Visual Voicemail cisco jabber (uses G729)

4.Auto attendant (uses G711)

Question 2:Cisco Unity connection Unified Messaging  voicemail store will be in the exchange server or in the cisco unity connection

If in the exchange server what will be the quota assignment for voicemail?

Regards,

 Nishad KI

[Jaime Valencia]

The codec for the recordings is configured under the general configuration, you can only choose one.

The codecs that will be advertised as available, are configured under the port group for each integration.

Then it all comes down to regions in CUCM.

Q2, see your UM settings

Synchronize Unity Connectionand Exchange Mailboxes (Single Inbox)

If you want Unity Connection and Office 365 mailboxes to be synchronized for users who are associated with this unified messaging service, check this check box. If you enable single inbox here, you can still disable it for individual users when you configure unified messaging for Unity Connection users. However, you cannot enable single inbox for an individual user if you disable it here. If you disable and later re-enable single inbox for this unified messaging service, Unity Connection resynchronizes the Unity Connection and Office 365 mailboxes for the affected users. Note the following:  • If users delete messages in Office 365 but do not delete the corresponding messages in Unity Connection while single inbox is disabled, the messages will be resynchronized into the Office 365 mailbox when single inbox is re-enabled.  • If messages are hard deleted from Office 365 (deleted from the Deleted Items folder) before single inbox is disabled, the corresponding messages that are still in the Deleted Items folder in Unity Connection when single inbox is re-enabled will be resynchronized into the Office 365 Deleted Items folder.  • If users delete messages in Unity Connection but do not delete the corresponding messages in Office 365 while single inbox is disabled, the messages remain in Office 365 when single inbox is re-enabled. Users must delete the messages from Office 365 manually.  • If users change the status of messages in Office 365 (for example, from unread to read) while single inbox is disabled, the status of Office 365 messages will be changed to the current status of the corresponding Unity Connection messages when single inbox is re-enabled.  • When you re-enable single inbox, depending on the number of users associated with the unified messaging service and the size of their Unity Connection and Office 365 mailboxes, resynchronization for existing messages may affect synchronization performance for new messages.

Message Action for Email

Select the action that Unity Connection takes when the user receives an email message:  • Accept the Message—Unity Connection delivers the email message to the Unity Connection mailbox of the user.  • Relay the Message—Unity Connection forwards the email message to the user address that is configured for synchronization with Office 365.  • Accept and Relay the Message—Unity Connection delivers the email message to the Unity Connection mailbox of the user, and forwards a copy of the message to address that is configured for synchronization with Office 365. Note This setting may work in conjunction with or override the Email setting on the Edit Message Actions page for an individual user. If the Reject the Message option is selected on the Edit Message Actions page for the user, Unity Connection rejects all incoming email messages and does not synchronize them with, regardless of the value of this setting. Otherwise, the two settings interact as follows, depending on the configuration of the Relay Address for the user (also on the Edit Message Actions page):  • If the Relay Address is the same as the email address that is used for synchronization with Exchange, the value of the Message Action for Email setting overrides the Email setting on the Edit Message Actions page of the user.  • If the Relay Address differs from the email address that is used for synchronization with Office 365, both settings take effect:  – If either setting is configured for Accept the Message or Accept and Relay the Message, the message is delivered to the Unity Connection mailbox.  – If the Message Action for Email setting for the unified messaging service is configured for either Relay the Message or Accept and Relay the Message, the message is relayed to Office 365.  – If the Edit Message Actions setting for the user is configured for either Relay the Message or Accept and Relay the Message, the message is relayed to the Relay Address.