10-28-2009 09:04 AM - edited 03-18-2019 11:54 PM
We are not able to register CTI port & CTI Route point (created via CCX). We don't have idea about rm cm user also. Any configuration example will be appriacable for the same.
Thanks
10-28-2009 07:18 PM
The jtapi application user is used by CCX to register the CTI Route Point and Ports. The rmcm user is used by CCX to control agent IP Phones. The CCX AXL account is used to modify the UCM database and insert CTI devices.
If you are having difficulties I would recommend opening a TAC case so they can guide you through fixing it. The CCX installation guide needs to be followed to the letter for the system to initialize properly.
10-29-2009 11:30 AM
There are a lot of steps involved in getting it to work.
AXL account must be created
jtapi downloaded from CUCM UCCX.
copied from windows to c:\winnt (java)
Login into UCCX
run through the first time setup
Add in CUCM servers
It should go and create all the accounts and CTIs for you based upon your triggers and scripts/applications. When you resycn the telephony settings jtapi, etc it will verify all the ports are created, etc.
By default, the system does not create any ctis. You have to create an app, script, trigger, then UCCX will create the ports and routes.
10-30-2009 02:07 AM
Thank You very much for your reply. The issue has been resolved after restart the CTI Manager service in CUCM.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: