The jtapi application user is used by CCX to register the CTI Route Point and Ports. The rmcm user is used by CCX to control agent IP Phones. The CCX AXL account is used to modify the UCM database and insert CTI devices.
If you are having difficulties I would recommend opening a TAC case so they can guide you through fixing it. The CCX installation guide needs to be followed to the letter for the system to initialize properly.
There are a lot of steps involved in getting it to work.
AXL account must be created
jtapi downloaded from CUCM UCCX.
copied from windows to c:\winnt (java)
Login into UCCX
run through the first time setup
Add in CUCM servers
It should go and create all the accounts and CTIs for you based upon your triggers and scripts/applications. When you resycn the telephony settings jtapi, etc it will verify all the ports are created, etc.
By default, the system does not create any ctis. You have to create an app, script, trigger, then UCCX will create the ports and routes.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...