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New Member

CUCI Lync deskphone control don't work

                 Hello!

I try configure CUCI Lync (Installation Guide for Cisco UC Integration for Microsoft Lync Release 8.5), but

deskphone control don't work, CUCI don't see deskphone which is assosiated to user.

Everyone's tags (2)
7 REPLIES
Hall of Fame Super Silver

CUCI Lync deskphone control don't work

What type of phone is it?

Is the user assigned to Allow Control of Device from CTI group?

If it is 69XX/89XX/99XX model is the user assigned to Standard CTI Allow Control of Phones supporting Connected Xfer and conf group and  Standard CTI Allow Control of Phones supporting Rollover Mode group?

Chris

New Member

CUCI Lync deskphone control don't work

I try use 6941 and Cisco IP Communicator.

User is assigned to following group:

Allow Control of Device from CTI group

Allow Control of Phones supporting Connected Xfer and conf group

Allow Control of Phones supporting Rollover Mode group

But CUCI see only CUCSF device (softphone).

Super Bronze

CUCI Lync deskphone control don't work

Hi

Have you associated the 6941 handset to the user?

Where do you see the CUCSF device?

Is the central 'softphone/deskphone' toggle button active in the GUI?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

CUCI Lync deskphone control don't work

Hi Aaron!

Yes 6941 (SCCP protocol) is associated to the user.

I see CUCSF device in configuration window of CUCI.

Central 'softphone/deskphone' button is active, but when i try to switch to deskphone i see error.

Super Bronze

CUCI Lync deskphone control don't work

Have you applied registry settings or group policy settings to configure CTI on the PC?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

CUCI Lync deskphone control don't work

Yes, i have applied following settings on the PC:

T f t p S e r v e r 1 = 10.3.10.21

T f t p S e r v e r 2 = 10.3.10.22

C t i S e r v e r 1 = 10.3.10.21

C t i S e r v e r 2 = 10.3.10.22

C c m c i p S e r v e r 1 = 10.3.10.21

C c m c i p S e r v e r 2 = 10.3.10.22

C c m c i p S e r v e r V a l i d a t i o n = 0

P.S.

10.3.10.21 - PUB

10.3.10.22 - SUB

New Member

CUCI Lync deskphone control don't work

I've found what is problem:

This problem is normally associated with using

port 389 for your LDAP authentication in CUCM.  To check this go to

System->Server->LDAP->LDAP Authentication.  This port would need to be

changed to 3268 and CTI Manager restarted on all nodes for this change

to go into effect.

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