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CUCI Lync issue "Calls cannot be placed at this time"

Dmitry Kochetkov
Level 1
Level 1

‎10-11-2013 03:17 AM - edited ‎03-19-2019 07:23 AM

Hello!

Could you please assist with the folowing?

Quite a time ago the CUCI Lync accounts were configured and working fine. I haven't touched their configuration at all since then. So now I 've got the need to use these accounts and met the error "Calls cannot be placed at this time". It happens both on CUCM 8.5.1 and CUCM 8.6.2.

The CUCI Lync is 8.6.2 but it doesnt really matter -> I tried the previous version - the issue remains the same anyway.

What could be the reason for such a thing? I'd appreciate any suggestions.

Thanks a lot!

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Chris Deren
Hall of Fame
Hall of Fame

‎10-12-2013 06:55 AM

Are you using it in soft phone mode or cti control?
If soft phone is the CSF device registered and configured with proper CSS?

Chris

Sent from Cisco Technical Support iPhone App

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