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Community Member

Cucilync and desk phone not working

Hello,

First time I installed cucilync, I have a problem with the desk phone he is grayed out and I can not us him. Softphone mode is working well, I did already check the CTI groups also that the CTI is allowed on the device and device profile, everything looks good, what could be still the problem and how can I do a further troubleshooting ?

Thanks.

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Cisco Employee

Cucilync and desk phone not working

Check for user/device/DN associations, they all need to be configured properly

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Cucilync and desk phone not working

Hello Java,

I did check it, but I could not find a fault, tere is another thing when the desk phone is on a call then I see it in Lync, so there is a link.

Are there other things to check ?

Thanks,

Peter

Community Member

Cucilync and desk phone not working

Hi... Assign standard CTI control  for all device role to the  end user..

Please let me know if its help .

Community Member

Cucilync and desk phone not working

Thanks all for the replies, but I found the solution in the registry keys, Some of them were not proper configured

Community Member

Cucilync and desk phone not working

could you please specify what exactly you were doing to solve the problem?

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