CUCIMOC crashes

[jose.reyna]

Hi,

After working for a month, my CUCIMOC client stopped working, The message i got is: "Cisco UC has stopped working" the details are:

Description:

Stopped working

Problem signature:

Problem Event Name: APPCRASH

Application Name: cucimoc.exe

Application Version: 8.5.201.19358

Application Timestamp: 4e494944

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.18229

Fault Module Timestamp: 51fb1116

Exception Code: e053534f

Exception Offset: 0000c41f

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

I have de-install and installed the client but it stil fails to start.  Any ideas?

[testeven]

Hi,

Sounds like an issue with the OS, did you install any patch recently?

Can you verify your system is compliant to the CUCIMOC 8.5 requirements below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/8_5/english/release/cucimocReleaseNote.html#wp342549

Is CUCIMOC working fine on another PC?

Can you try this workaround?

Application Might Not Start in Some Circumstances Due to Office Communicator Automation API Error

After you install Cisco UC Integration for Microsoft Lync, then start  Microsoft Lync or Microsoft Office Communicator, your Windows operating  system might display a message that says "Cisco.Uc.Clients.Moc.UCClient  has stopped working." Cisco UC Integration for Microsoft Lync does not  start.

This issue can occur when Cisco UC Integration for Microsoft Lync cannot  connect to the Office Communicator Automation API. For example, this  issue can occur in the following circumstances:

•On  Windows XP, if you have Microsoft Lync, Microsoft Office Communicator,  or Windows Live Messenger installed, and you upgrade from SP2 to SP3.

•If  you have Microsoft Lync, Microsoft Office Communicator, or Windows Live  Messenger installed, and you uninstall Windows Live Messenger.

To fix this issue, perform a repair of Microsoft Lync or  Microsoft Office Communicator, as shown in the following steps.  Alternatively, reinstall Microsoft Lync or Microsoft Office  Communicator.

Procedure

---

Step 1 Open the add or remove programs tool in the Control Panel.

Step 2 Select Microsoft Lync or Microsoft Office Communicator in the tool.

Step 3 Select Click here for support information.

Step 4 Select Repair.

(Procedure taken from the Release Notes above)

Regards, 

Tere. 

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