Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

cucimoc deskphone mode

I'm aware in cucimoc softphone mode we have telephony presence.

I'm trying to understand how or if telephony presence is provided in cucimoc deskphone mode ?

1 ACCEPTED SOLUTION

Accepted Solutions
Red

Re: cucimoc deskphone mode

To set up desk phone mode, you need to associate the desk phone to end user (CUCM > User Management > End user). And you need to put the user into "Standard CTI Enabled" group.

On the client, nothing needs to be defined. After you logged in, CUCIMOC will retrieve a list of desk phone associated with your user ID and allows you pick one to control.

Michael

9 REPLIES
Red

Re: cucimoc deskphone mode

In short, it's provided by CUCM.

What other details you'd like to know?

Thanks!

Michael

New Member

Re: cucimoc deskphone mode

how is this done, does it use CTI from cucm to cucimoc ? or some other protocol ?

Red

Re: cucimoc deskphone mode

It uses CTI to do phone control. It uses SIP for phone presence.

Michael

New Member

Re: cucimoc deskphone mode

So if it utilises SIP then this device needs to be registered on CUCM ?

By creating this CSF device would it not consume a DLU ? or am I missing something

Red

Re: cucimoc deskphone mode

Please don't confuse SIP with "SIP phone".

Presence was achieved by SIMPLE (Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions), which does not consume DLU at all. SIP client SUBSCRIBE to CUCM on the DN. Whenever the DN status changed, CUCM will send NOTIFY to client.

CSF device would consume DLUs, because it's a phone device.

Michael

New Member

Re: cucimoc deskphone mode

so what do you need to do on cucm to set it up in deskphone mode ?

also on the client, what needs to defined ?

appreciate your feedback it's getting much clearler

Red

Re: cucimoc deskphone mode

To set up desk phone mode, you need to associate the desk phone to end user (CUCM > User Management > End user). And you need to put the user into "Standard CTI Enabled" group.

On the client, nothing needs to be defined. After you logged in, CUCIMOC will retrieve a list of desk phone associated with your user ID and allows you pick one to control.

Michael

New Member

Re: cucimoc deskphone mode

Is CUCIMOC supported with the R2 MOC client? I have installed, but my MOC interface is unchanged. I also read something that lead me to believe that CUCIMOC needs to have a phone built in CUCM for every user, this couldn't be the case could it?

Thanks

Red

Re: cucimoc deskphone mode

R2 is not supported yet.

A CSF device needs to be built on CUCM if want to use "full feature" of CUCIMOC.

Michael

632
Views
10
Helpful
9
Replies
CreatePlease to create content