CUCIMOC incoming call divert to voicemail via pop up
I have CUCIMOC integrated with MOC working almost 100%. I have 2 issues. I cant set my call forward all to voicemail via the MOC client and also when i recieve a call the client rings but when the pop up comes i press the voicemail option but it continues to ring. Voicemail is working fine by calling the HP or direct to the port and also if i set a divert no answer on device through UCM it diverts ok.
Re: CUCIMOC incoming call divert to voicemail via pop up
If you don't mind, could you check the CSS on incoming gateway? It'll just take a couple minutes.
The call flow is totoally different. When CFNA to VM, it's the phone's CSS in effect. When click the "send to voicemail" button on an application (CUCIMOC, CUPC, etc.), the CTI/JTAPI client is trying to do a redirect. It's the calling party's CSS (incoming gateway in your case) in effect.
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