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New Member

CUCM 10 serial number

I need to open a TAC case involving a CUCM v10 server running as a VM.  Where do I find the serial number???

Thanks,  Mike


CUCM doesnt have a serial

CUCM doesnt have a serial number. You need a ESW contract number or try opening with the serial number of the UCS server. 

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VIP Purple

[+5] to George. You can get

[+5] to George.


You can get the serial number of UCS chassis either from CIMC [the first page which comes when u enter IP on IE] or through vsphere client.


Click on VMHost.Select Configuration TAB ---Hardware -- Processors ---System---Service Tag .






New Member

Use Navigation to open 'Cisco

  1. Use Navigation to open 'Cisco Unified OS Administration'.
  2. Login using the System user/pass.
  3. Click Show -> Hardware.
  4. One of the Hardware Resources listed will be Serial Number.

The attached image shows what the output looks like.

New Member

the same CUCM serial number

the same CUCM serial number can be found in cli

show hardware

but with this it's impossible to open TAC case becouse spaces not allowed and without spaces also impossible

New Member

If it is a software problem

If it is a software problem in CUCM you need only the ESW or the SWSS contract to get the support from Cisco.