I'm having trouble figuring out a call scenario for CUCM 6.1.2. The idea is:
After someone (outside) calls a direct number, the phones of a group users ring (all at the same time). If no one answers, the call is forwarded to different number (e.g.Number 1). Regardless of whether someone in the group answered the call, or if the call was forwarded and then answered, the group of users must not have the call as a missed call on their phones.
I tried using a hunt pilot, but when someone in the group answered the call, everyone else had a missed call, and everything reasulted in confusion and calling back the number.
I thought about the group having a seccond line, which they would share, but unfortunatly, their phones don't support it, and if the call would be forwarded to Number 1, they would all still have a missed call.
I was hoping to be able to configure a CTI route point containing that number, and have that number and all the users in a pick up group, but it didn't work.
If the missed calls after forwarding to Number 1 isn't possible to avoid, then OK, but for a member of the group answering, missed calls must be avoided.
The direct number isn't, and shouldn't be configured on any phone. I have an available UCCX 5.0.(2), but I would like to avoid using it (that is, I would like to avoid using a script), because these people are not agents, and this is not a call center, and I think making them use CAD won't be the solution they'd accept.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...