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CUCM 6.1.2 Call transfer question

Hi,

I have a question about the possibilities of call transfering. Is it possible to to transfer a call to a DN, and if the user doesn't pick up after a specific period of time for the call to go back to the person who transfered it in the first place? And if it is possible, how is it done.

Thanks

Ivana

  • Unified Communications Applications
1 REPLY
Hall of Fame Super Red

CUCM 6.1.2 Call transfer question

Hi Ivana,

This feature is only available in CME and the CUCM Attendant Consoles,

or by using a Consult Transfer rather than doing "Blind" Transfers

Or

Transfer   Reversion (Call Recall) which is available on the Cisco Unified   Business Attendant Console and the and Cisco Unified Department   Attendant Console ;

Transfer Reversion (Call Recall)

This   allows a transferred call to revert back to the department   administrator so that it can be answered and then transferred to a new   destination.

Call-Transfer Recall

The   Call-Transfer Recall feature in Cisco Unified CME 4.3 and later   versions returns a transferred call to the phone that initiated the   transfer if the destination is busy or does not answer. After a phone   user completes a transfer to a directory number on a local phone, if  the  transfer-to party does not answer before the configured recall  timer  expires, the call is directed back to the transferor phone. The  message  "Transfer Recall From xxxx" displays on the transferor phone.

The   transfer-to directory number cannot have Call Forward Busy enabled and   cannot be a member of any hunt group. If the transfer-to directory   number has Call Forward No Answer (CFNA) enabled, Cisco Unified CME   recalls the call only if the transfer-recall timeout is set to less  than  the CFNA timeout. If the transfer-recall timeout is set to more  than  the CFNA timeout, the call is forwarded to the CFNA target number  after  the transfer-to party does not answer.

If   the transferor phone is busy, Cisco Unified CME attempts the recall   again after a 15-second retry-timer expires. Cisco Unified CME attempts  a  recall up to three times. If the transferor phone remains busy, the   call is disconnected after the third recall attempt.

The   transferor phone and transfer-to phone must be registered to the same   Cisco Unified CME, however the transferee phone can be remote.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrans.html#wp1138269

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
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