We are setting up a POC lab for Genesys T-server routing with UCM 6.1 Anyone done this ? Incoming calls via Verizon SIP SBC, need to translate # to CTI DN. Do we need a unique CTI application user for each CTI route-point that corresponds to a ACD group in Genesys ACD ? Can we use 1 CTI user, or do we need a specific CTI user for each CTI route point ?
