01-23-2009 02:44 AM - edited 03-18-2019 10:20 PM
Hi all,
What are the possibilies offred by CUCM 7.0 to allow end users (or special users) to record theirs communications. There is no Contact Center component in the infrastructure.
If Call Recording is not possible natively, which components should be added to have it possible.
Thanks in adavance.
Solved! Go to Solution.
01-23-2009 04:18 AM
CUCM does not provide call recording
you can use one of these
Witness
Nice
IPcelerate
HTH
java
if this helps, please rate
01-23-2009 04:18 AM
CUCM does not provide call recording
you can use one of these
Witness
Nice
IPcelerate
HTH
java
if this helps, please rate
01-23-2009 05:07 AM
first , thanks for your answer.
Will recording be possible if we have a UCC or UCCX server, or does it always need a third-party supplementary product?
kind regards,
01-23-2009 05:09 AM
UCC can also work for monitoring and recording
HTH
java
if this helps, please rate
01-23-2009 08:48 AM
You may also want to look into the "live record" feature in Unity if you have it available in the environment. It is not automatic, but may fit your needs as well.
01-26-2009 12:08 PM
Hello,
There are quite a few third party call recording vendors that can help you with your issue, including Verint/Witness and IPCelerate (as previously mentioned in this thread).
Telrex also offers call recording solutions that can fit your needs; see http://www.telrex.com/cisco_call_recording.htm for additional informaiton.
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