Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

tka
New Member

CUCM 7.0 recording capabilities

Hi all,

What are the possibilies offred by CUCM 7.0 to allow end users (or special users) to record theirs communications. There is no Contact Center component in the infrastructure.

If Call Recording is not possible natively, which components should be added to have it possible.

Thanks in adavance.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CUCM 7.0 recording capabilities

CUCM does not provide call recording

you can use one of these

Witness

www.witness.com

Nice

www.nice.com

IPcelerate

www.ipcelerate.com

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
5 REPLIES
Cisco Employee

Re: CUCM 7.0 recording capabilities

CUCM does not provide call recording

you can use one of these

Witness

www.witness.com

Nice

www.nice.com

IPcelerate

www.ipcelerate.com

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
tka
New Member

Re: CUCM 7.0 recording capabilities

first , thanks for your answer.

Will recording be possible if we have a UCC or UCCX server, or does it always need a third-party supplementary product?

kind regards,

Cisco Employee

Re: CUCM 7.0 recording capabilities

UCC can also work for monitoring and recording

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: CUCM 7.0 recording capabilities

You may also want to look into the "live record" feature in Unity if you have it available in the environment. It is not automatic, but may fit your needs as well.

New Member

Re: CUCM 7.0 recording capabilities

Hello,

There are quite a few third party call recording vendors that can help you with your issue, including Verint/Witness and IPCelerate (as previously mentioned in this thread).

Telrex also offers call recording solutions that can fit your needs; see http://www.telrex.com/cisco_call_recording.htm for additional informaiton.

194
Views
0
Helpful
5
Replies