CUCM 7.1.5 to 9.1.2 Upgrade issue

ROBERT SCHAUFLER · ‎09-12-2013

Hello all,

I am running into an issue where I receive the error "No valid upgrade options were found" when I attempt to initiate an in-place direct upgrade from CUCM version 7.1.5.3000-1 to version 9.1.2.1000-28 using SFTP.

I have verified I am using the correct SFTP directory and even used another folder containing valid .cop files. When using this folder I see the .cop files, but not the 9.1.2 upgrade file so I know the server is hitting the correct directory.

I have loaded “ciscocm.refresh_upgrade_v1.2.cop” file before the upgrade.

The upgrade file I am attempting to use is “Bootable_UCSInstall_UCOS_9.1.2.10000-28.sgn.iso”.

Do I possibly need to download the non-bootable version to perform an upgrade via SFTP?

Thanks in advance for any assistance!

ronpatel · ‎09-12-2013

hi

Use the download file shown in the below link

https://supportforums.cisco.com/message/4009240#4009240

Regards
Ronak Patel

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ronpatel · ‎09-12-2013

Hi

Are you using UCs server or Vmware. If yes, try to do it via the DVD option.. That would be good. I believe your current file is good only.

Regards
Ronak Patel

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ROBERT SCHAUFLER · ‎09-12-2013

Thanks for the reply. I'm running on MCS servers. I'll try the different files tomorrow or see if I can get the customer to burn the ISO to a DVD and provide an update.

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ronpatel · ‎09-12-2013

Hi Robert,

Just fyi.. Why are you not doing direct upgrade. Details are in below link. Your current release and traget release both support direct upgrade procedure.

https://supportforums.cisco.com/docs/DOC-35163#comment-20432

Regards
Ronak Patel

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ROBERT SCHAUFLER · ‎09-12-2013

A direct upgrade is what I am attempting to do.

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ROBERT SCHAUFLER · ‎09-14-2013

I downloaded the non bootable file from Cisco and all went well. To anyone reading this...Be advised...this upgrade is Very Long. A 7500 phone cluster on a 7945 server took 4.5 hrs to upgrade the Publisher and about 3.5 hrs per Subscriber.

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