Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

CUCM 7 CAR Manager reporting on department no reportees listed

Hey Guys,

Hopeing you can help me with this question as I have been looking through the CAR administrative guide and have had no luck so far.

When I log into CAR with a manager and then go into Bills-> department the only person in the list of reportees is the manager himself.

I was expecting that I would see all the users that report to this manager.

When I check off all reportees and do the report I do see all the other users.

Is this a bug or I don't understand what this list is suppose to be?

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Red

Re: CUCM 7 CAR Manager reporting on department no reportees list

I'm assuming you have configured the "manager" field in CUCM > User Management > End Users?

If that has been done, the report should work.  The user interface is not very intuitive.  You'll have to press "Down" button to see your direct reports.  Use "Up" and "Down" button to move up and down in the report chain.  Otherwise, the only reportee you see is yourself.

Michael

http://htluo.blogspot.com

2 REPLIES
Red

Re: CUCM 7 CAR Manager reporting on department no reportees list

I'm assuming you have configured the "manager" field in CUCM > User Management > End Users?

If that has been done, the report should work.  The user interface is not very intuitive.  You'll have to press "Down" button to see your direct reports.  Use "Up" and "Down" button to move up and down in the report chain.  Otherwise, the only reportee you see is yourself.

Michael

http://htluo.blogspot.com

New Member

Re: CUCM 7 CAR Manager reporting on department no reportees list

Thank you very much Michael this is exactly what I needed to know.

I never thought to use the up / down buttons since I only saw myself in the box.

Thanks again.

Bryan

653
Views
0
Helpful
2
Replies
CreatePlease to create content