09-15-2014 10:47 AM - edited 03-19-2019 08:37 AM
Hello,
Process name ccm is peacking 91% of CPU utilization in one of Subscribers.
On cluster there are 1 Pub, 2 Subs, and 2 TFTP.
CCM service was already restart, and Subs reload, but problem remain.
We have checked and removed association with phones not registered, but problem remain.
Proc,PID,CPU,Status,SharedMem,Nice(Level)VmRSS,VMSize,VMData,ThreadCount,DataStackSize,PageFault
ccm,32687,90,SLEEPING,87380,0,426792,605276,468544,47,418345,744
VMware Installation:
1 vCPU: Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz
Disk 1: 80GB
4096 Mbytes RAM
admin:show process name ccm
PID PPID TID %CPU S COMMAND
32687 1 32687 0.0 S ccm
32687 1 19549 0.0 S ccm
32687 1 19570 0.0 S ccm
32687 1 19639 0.0 S ccm
32687 1 20057 0.0 S ccm
32687 1 20331 0.0 S ccm
32687 1 20332 0.0 S ccm
32687 1 20333 0.0 S ccm
32687 1 20354 0.0 S ccm
32687 1 20360 0.0 S ccm
32687 1 20361 0.0 S ccm
32687 1 23336 0.0 S ccm
32687 1 23337 0.0 S ccm
32687 1 23338 0.0 S ccm
32687 1 23339 1.0 S ccm
32687 1 23340 0.1 S ccm
32687 1 23341 0.2 S ccm
32687 1 23342 0.0 S ccm
32687 1 23349 0.0 S ccm
32687 1 23988 0.0 S ccm
32687 1 23989 21.6 S ccm
32687 1 23990 0.7 S ccm
32687 1 24013 0.0 S ccm
32687 1 24043 0.0 R ccm
32687 1 24044 0.0 S ccm
32687 1 24045 0.0 S ccm
32687 1 24046 0.0 S ccm
32687 1 24047 0.0 S ccm
32687 1 24048 0.7 R ccm
32687 1 24049 0.2 S ccm
32687 1 24050 0.1 R ccm
32687 1 24051 0.0 S ccm
32687 1 24052 0.0 S ccm
32687 1 24053 0.0 S ccm
32687 1 24054 0.0 S ccm
32687 1 24091 0.0 S ccm
32687 1 24092 0.0 S ccm
32687 1 24093 0.0 S ccm
32687 1 24181 0.0 S ccm
32687 1 24182 0.0 S ccm
32687 1 24192 0.0 S ccm
32687 1 24277 0.1 S ccm
32687 1 24278 0.0 S ccm
32687 1 24279 0.0 S ccm
32687 1 24280 0.0 S ccm
32687 1 24281 0.0 S ccm
32687 1 24282 0.0 S ccm
admin:
Are there any specific tests, or logs prior to isolate this issue?
09-15-2014 06:54 PM
Hi,
A few points:
> Use one of the recommended OVA templates
> Check if the spike is random or occurs at a specific time. If it occurs at a specific time it could be coinciding with something like DRS backup, CDR load, busy hours etc.
> Minimum set of logs needed for one such high CPU spike instance are:
Detailed ccm traces from all nodes
RisDC Perfmon logs
Proglogs
Also, capture the output of the following:
utils diagnose test
utils core active list
show process load
HTH
Manish
11-17-2014 10:26 AM
are you able to solve this issue ?
I have cucm 10.5 that have very high cpu issue cause ofccm process
I checked traces for call manager and ris DC but didn't find the cause
01-13-2015 07:09 AM
Hi, sorry for delay on reply.
Issue was resolved after reboot.
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