Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CUCM 8.6(2) - High CPU utilization - CCM process

Hello,

Process name ccm is peacking 91% of CPU utilization in one of Subscribers.
On cluster there are 1 Pub, 2 Subs, and 2 TFTP.

CCM service was already restart, and Subs reload, but problem remain.

We have checked and removed association with phones not registered, but problem remain.

Proc,PID,CPU,Status,SharedMem,Nice(Level)VmRSS,VMSize,VMData,ThreadCount,DataStackSize,PageFault
ccm,32687,90,SLEEPING,87380,0,426792,605276,468544,47,418345,744

VMware Installation:
        1 vCPU: Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz
        Disk 1: 80GB
        4096 Mbytes RAM

admin:show process name ccm

  PID  PPID   TID %CPU S COMMAND
32687     1 32687  0.0 S ccm
32687     1 19549  0.0 S ccm
32687     1 19570  0.0 S ccm
32687     1 19639  0.0 S ccm
32687     1 20057  0.0 S ccm
32687     1 20331  0.0 S ccm
32687     1 20332  0.0 S ccm
32687     1 20333  0.0 S ccm
32687     1 20354  0.0 S ccm
32687     1 20360  0.0 S ccm
32687     1 20361  0.0 S ccm
32687     1 23336  0.0 S ccm
32687     1 23337  0.0 S ccm
32687     1 23338  0.0 S ccm
32687     1 23339  1.0 S ccm
32687     1 23340  0.1 S ccm
32687     1 23341  0.2 S ccm
32687     1 23342  0.0 S ccm
32687     1 23349  0.0 S ccm
32687     1 23988  0.0 S ccm
32687     1 23989 21.6 S ccm
32687     1 23990  0.7 S ccm
32687     1 24013  0.0 S ccm
32687     1 24043  0.0 R ccm
32687     1 24044  0.0 S ccm
32687     1 24045  0.0 S ccm
32687     1 24046  0.0 S ccm
32687     1 24047  0.0 S ccm
32687     1 24048  0.7 R ccm
32687     1 24049  0.2 S ccm
32687     1 24050  0.1 R ccm
32687     1 24051  0.0 S ccm
32687     1 24052  0.0 S ccm
32687     1 24053  0.0 S ccm
32687     1 24054  0.0 S ccm
32687     1 24091  0.0 S ccm
32687     1 24092  0.0 S ccm
32687     1 24093  0.0 S ccm
32687     1 24181  0.0 S ccm
32687     1 24182  0.0 S ccm
32687     1 24192  0.0 S ccm
32687     1 24277  0.1 S ccm
32687     1 24278  0.0 S ccm
32687     1 24279  0.0 S ccm
32687     1 24280  0.0 S ccm
32687     1 24281  0.0 S ccm
32687     1 24282  0.0 S ccm

admin:

Are there any specific tests, or logs prior to isolate this issue?

  • Unified Communications Applications
Everyone's tags (1)
3 REPLIES
Cisco Employee

Hi,A few points:> Use one of

Hi,

A few points:

> Use one of the recommended OVA templates

> Check if the spike is random or occurs at a specific time. If it occurs at a specific time it could be coinciding with something like DRS backup, CDR load, busy hours etc.

> Minimum set of logs needed for one such high CPU spike instance are:

Detailed ccm traces from all nodes

RisDC Perfmon logs

Proglogs

Also, capture the output of the following:

utils diagnose test

utils core active list

show process load

 

HTH

Manish

 

are you able to solve this

are you able to solve this issue ?

I have cucm 10.5 that have very high cpu issue cause ofccm process

 

I checked traces for call manager and ris DC but didn't find the cause

 

 

New Member

Hi, sorry for delay on reply

Hi, sorry for delay on reply.

Issue was resolved after reboot.

2403
Views
0
Helpful
3
Replies