We just completed an install of CUCM 8.6 on a virtual machine along with UCCX,CUPS,and Unity Conn. Whenever we run a backup for the call manager the quality of the voice gets degraded, like an lfo effect is on the caller. This happens once the files start copying from the subscribers. Qos is in place and we have matching qos on all ports. Can anyone tell me why this only affects the contact center and why it is even happening at all? We are a 24/7 operation.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...