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CUCM 8.6 Incoming Call issue

bob.bartlett
Level 1
Level 1

I have a new 8.6 install and I can call out and can call between phones on the CallManager but incoming calls get dropped without even ringing to the phone.  any thoughts...

4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

Debug the GW to find the reason code for this, then you can get an idea of what to fix.

HTH

java

if this helps, please rate

this is an intercluster trunk between 2 Call Managers.

Check IPs, incoming CSS, codecs, if no avail, review CUCM traces.

HTH

java

if this helps, please rate

& make sure IPs of all nodes (PUB and SUBs call manager)'s are mentioned in the ICT under "Remote Cisco Unified Communications Manager Information" at both CUCM side.

 

Suresh