One thing though, since TelRex uses port spanning, as all good call recording software I've seen does, you cannot record only a single line of your IP Phone. All voice packets are captured by the call recorder, no matter what line the call is on.
i believe there is no recording SW that does not uses that as already mentioned, even UCCX and UCCE to enable monitoring and recording require you to span the port, otherwise how would you be able to capture the packets from a particular phone at any given time?
There should be a way for the recording server to act like a 3rd person in a conference call.
In my theory:By pushing 1 button it will build a Silent Conference call where the Recording Server can then grab the packets as a participant. If that makes any since. There is a product that boasts this method called: ASC Evoip Active.
I am just trying to find alternatives, in case they are too expensive or the support is bad. It is hard to believe that they are the only ones that are doing this. I would think that large companies would want a feature where the recording could be started only when needed.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...