CUCM IM License Issue

[Oscar Gomez]

Hello,

We have a B6K with following licenses:

Type	Product Scope	Required	Installed	Unused	Status
CUWL Standard (9.x)	Unified CM	0	25	20	In Compliance
Enhanced (9.x)	Unified CM	55	50	0	In Compliance
TelePresence Room (9.x)	Unified CM	0	2	2	In Compliance
CUWL Standard Messaging (9.x)	Unity Connection	0	25	25	In Compliance
Basic Messaging (9.x)	Unity Connection	0	25	25	In Compliance
SpeechConnect Port (9.x)	Unity Connection	0	4	4	In Compliance

The trunk between CUCM and IM is OK

Publisher Reachability (pingable)	Reachable
Publisher Connectivity (via AXL)	Connected
Publisher Security Login (IPSec)	Successful
Publisher Version	9.1.2.10000(28)

But I could not configure any user on the IM, the message of the IM is:

Users: 55 Devices: 59

Licensed IM and Presence Users: 0

And The state of the any user is:

Node Assignment	UNASSIGNED                                      (presence will not be available until this user is assigned)
Subcluster Assignment	UNASSIGNED                                      (presence will not be available until this user is assigned)
Licensed IM and Presence	UNLICENSED

[Jaime Valencia]

Have you gone thru all the config for IM&P????

Are they enabled for IM&P??

Do they have the right profile??

HTH

java

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[jpinzon07]

The SIP Trunk is OK

The SIP Trunk Security Profile is OK

Publisher Reachability (pingable)	Reachable
Publisher Connectivity (via AXL)	Connected
Publisher Security Login (IPSec)	Successful
Publisher Version	9.1.2.10000(28)

I do not sure about profile and How Can I check if the IM&P is enable?

[Jaime Valencia · Accepted solution]

That has nothing to do with enabling users for IM&P, go thru the configuration guides as all is done in CUCM, you need to create the UC service, assign to users, and enable them for IM&P

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