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mat
New Member

cucm pickup-group notification time

Hello,

I have configured pickup-groups in CUCM 9.1.1.

However when a call gets not answered, the diplay on the other phones in the group only shows for a short time the call details (calling and called number/name).

is it possible to increase this time?

thanks

2 REPLIES
Hall of Fame Super Red

Re: cucm pickup-group notification time

Hi Mat,

That is not an adjustable timer even in CUCM 9.1. These are the only configurable

settings related to Pickup Notification;

Call Pickup notification

  • Service Parameters Configuration - The type of audio notification                     (beep or ring) to be heard when a phone is idle or busy gets set from the                     Service Parameters Configuration window. This setting becomes the system                     default.
  • Call Pickup Group Configuration - The type of notification for                     each call pickup group gets configured from the Call Pickup Group Configuration                     window in                      Cisco Unified Communications Manager Administration. In addition to                     configuring the type of notification, you can configure the time, in seconds,                     to delay the audio and visual alerts after the call comes into that group. This                     allows the original called party a chance to pick up the call prior to the                     audio and/or visual alert being sent to the pickup group. See the                      Call Pickup group configuration.                                  
    • To configure whether the notification will be audio or visual,                           or both, use the configuration settings in the Call Pickup Group Notification                           Settings section of the Call Pickup Group Configuration window. The                           notification gets sent only to the primary line of a device.
    • To configure the visual notification on the Call Pickup Group                           Configuration window, use the configuration settings in the Call Information                           Display For Call Pickup Group Notification section. This setting allows the                           administrator to have detailed calling party and/or called party information in                           the notification message. The display will contain the name of calling/called                           party if available. If not, the number will display. The visual notification                           comprises a message on the phone status line.
  • Directory Number Configuration - This window provides fields where                     you can configure the audio alert setting for each phone. Configure the type of                     audio alert for phones by using the Pickup Audio Alert Setting. This lets users                     configure the type of audio alert to be provided when phone is idle or has an                     active call. See the                      Cisco Unified Communications Manager Administration Guide.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0111.html#CUCM_RF_C01660EF_00

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

mat
New Member

Re: cucm pickup-group notification time

Hi Rob,

thanks for your quick answer (although i was hoping to get a better one ;-)

thnx - mat

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