2. Restarted both tomcat and ris on all servers but no change I'm afraid.
I did notice something else when I was playing around with RTMT. I can pick the new subscribers from the drop down when I search for devices but everywhere where there is a summary of some sort, it is only with the old subscriber.
Are the summary view customizable of some sort? Can someone have manually set the summary views?
If it is not showing under available servers in a CM group it means that the callmanager service is not activated on that new server. You can go to service activation page in Cisco unified serviceability and activate the callmanager service and it will work.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...