CUCM Upgrade Failed: From 8.6.1.20000-1 to 8.6.2.20000-2

[gmgarrian]

The actual install to the inactive partition went fine.  Trying to switch versions failed.  I didn't get any other info.

Looking at the uptime of the services it seems the server never even rebooted.

Help!

Edit:  This server is a VM.

[Chris Deren]

What does "show version active" and "show version inactive" show?

Have you tried rebooting it manaully, i.e. " util system restart"?

Chris

[gmgarrian]

The active version is 8.6.1.20000-1, inactive is 8.6.2.2000-2.

If I reboot is manually wouldn't that just reboot it and not switch versions?

[Chris Deren · Accepted solution]

You are correct, I meant to say issue the switch-version command.

Chris

[gmgarrian]

I'll have my client give that a shot.

Thanks!  I'll let you know how it goes.

[gmgarrian]

That worked!

"utils system switch-version"

Thanks!

+5

[Rob Huffman]

Hey "G",

Hope all is well buddy!

Although your version shows as "fixed-in" it sounds very much like this bug;

CSCts32387 - Switch Version fails after a Refresh Upgrade to 8.6.2 or 9.0

Description

Symptom:

Switch Version fail after refresh upgrade to 8.6.2 or 9.0

Conditions:

Any refresh upgrade to 8.6.2.10000-30 or 9.x

Workaround:

Workaround #1 - While doing a RU choose to switch to new version. Subsequent

switches will not fail in that case

Workaround #2 -

Contact TAC and provide remote access.

Details

1st Found-in:                          (1)

9.0(0.95020.6)

More

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Status:

Fixed

Last Modified:

Nov 17,2011

Known Affected Versions:

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Fixed-in:                          (5)

8.6(2.99000.92), 8.6(2.98000.56), 8.6(2.98000.24)

8.6(2.21001.1), 8.6(2.20000.2)

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Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

2 - severe

Customer Reported:                          (10)

Cheers!

Rob

[W S H FERNANDO]

Hi

I also need to update CUCM 8.6.1 to 8.6.2, can you please mention the steps to update or any guide which you followed ?

Regds

$

[Gajanan Pande]

Answered here https://supportforums.cisco.com/message/3814641

GP.

Pls rate the post if it helps !!