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New Member

CUCM5.0.2 Administration

Hi, I have call manager 5 up and running, and I was able to login to the admin page. However I am no longer able to do so, the password is still the same and I have reset it as well but I can't login.

when I get prompted for username and password, I type it in and it changes the URL to https://IP ADD/ccmadmin/WEB-INF/pages/j_security_check.

Can you please help?

Regards

3 REPLIES
Cisco Employee

Re: CUCM5.0.2 Administration

have you tried restarting the tomcat service?

that might be a bug or something similar since it was one of the first 5 releases, actually if you indeed have 5.0.2 that one does not have support. support only for 5.0.4 and later, just in case you were not aware of that

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CUCM5.0.2 Administration

Thanks for the suggestion, I am not sure how to restart the service from the CLI, and I can't get access to GUI. I will look for restarting service from the CLI.

Please note that I have restarted the server a few times without any luck.

New Member

Re: CUCM5.0.2 Administration

Hi all,

Any suggestion, I have had no luck with this so far, I can access the iptplatform but nothing else and I get the j_Security_Check in my browser and I keep getting prompted for username and password though I type in the correct credentials.

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