How do I mask the digits of a DN that is Call Forwarded ALL to another extension that then winds up in the Voicemail. The Unity is attempting to direct the call to a mailbox or Call handler based on the originating DN, while I would like it to use the forwarding DN treatment of the device that it is being forwarded TO. i.e.:
8992 (and others) are CFA to 7000 which then CFNA to an AA in the Unity. Unity is looking for something to associate 8992 with, while I would like it to play the AA that is associated with 7000. We have 10 sites (2801 SRST's) that are forwarding to the main site after hours so callers reach the AA.
I have a workaround where I have them forwarding to a DN that I CFA off switch and dials 481-7000(main number), but I'm thinking there must be an easier way.
This is normal, if you are using most voicemail systems including Unity Connection or Pre-5.x Unity voicemail this is working as expected.
The problem (as you nicely noted :) lies in the fact that Unity Connection sees the First Redirecting or Originally Dialed number (8992's CLID rather than the Last Redirecting Number (7000's).
For this type of setup you can configure a Voicemail profile (in CCM) for 7000 and apply it to 8992 that will allow this type of Call Forward to 7000's AA mailbox. But this does remove the ability for 8992 to have a Personal Mailbox.
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