We have just rolled-out Cisco Unified Communications platform containing:
- CUCM 220.127.116.1100-8
- CUP 18.104.22.16800-4
- CUPC version 8.0.153
We have LDAP synchronisation and authentication working on CUCM server. I am using the same LDAP server for CUP server to do LDAP searches from CUPC client. This is all working.
We have one issue though, which I am not able to fix. All users are in CUCM server and CUP server. All users have CSF phone with extension which is all working within the CUPC client. No when I add everyonen to newly created groups in CUPC client there are user who do have the Work number filled, but there are also users for whom that field is empty.
If I check those users they do have the CSF phone with the correct DN on it in CUP server. In CUPC client the Work (phone field) is empty. This results in no Call option when performing right mouse click on user within CUPC client or when call an inavlid parameter message.
This can quite easely be fixed by doing an edit on the specific users and fill the Work 2 field. Normal Work is not available from dropdown box.
Does anyone have a hint or tip to solve this issue?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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