Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CUE 8x Announcement only VM box

I am having an issue with a voice mail box that I have built for a client. They want a box that can replay a greeting yet no voice mails be left. I built an Announcement Only Vm box first. When testing it I found that it would drop the call before playing the greeting. So I decided to delete it and create it as a regular VM box and test. It worked just fine. Is there any known issues with the 8x CUE when using Announcement Only VM boxes?

Thanks,

Josh

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CUE 8x Announcement only VM box

Hi Josh,

It sounds like you could be running into defect CSCti72294. With the CUE 8.0(2) release, when calling an Announcement only mailbox, no announcement is played, the call is disconnected, and there is no tone heard (busy/fast busy/re-order). If this is what you are experiencing then I suspect it is this defect.

There are currently no plans for an additional maintenance release of CUE 8.0.x. But the good news is that the fix will be available in 8.5, which has a targeted for release at the end of the month.

I hope this helps,

--
Sara

3 REPLIES
Cisco Employee

Re: CUE 8x Announcement only VM box

Hi Josh,

It sounds like you could be running into defect CSCti72294. With the CUE 8.0(2) release, when calling an Announcement only mailbox, no announcement is played, the call is disconnected, and there is no tone heard (busy/fast busy/re-order). If this is what you are experiencing then I suspect it is this defect.

There are currently no plans for an additional maintenance release of CUE 8.0.x. But the good news is that the fix will be available in 8.5, which has a targeted for release at the end of the month.

I hope this helps,

--
Sara

New Member

Re: CUE 8x Announcement only VM box

That is the exact version of CUE I am using and exact description I am facing. Thanks. I guess I will have to wait for the next release.

Hall of Fame Super Gold

Re: CUE 8x Announcement only VM box

How interesting, being the one that filed the original service request that lead to the bug filed.

I am still astonished by the lack of testing by Cisco on such a simple feature

355
Views
0
Helpful
3
Replies