Re: CUE:auto attendant, DialbyExtn gives ext. out of service??
Is the DN it's trying to reach registered? CUE simply does a local lookup (on CUE) for the configured extension (regardless of the state of that DN). Then it attempts the transfer via JTAPI (assuming the CCM link is up) where it will get some status back (busy, invalid, unsuccessful). To be sure, you'd have to turn on the jtapi traces on CUE to see what it's getting back.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...