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New Member

cue bacd problem

Hello,

I have the following:

 

application
 service aa flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param number-of-hunt-grps 2
  param menu-timeout 5
  param handoff-string aa
  param dial-by-extension-option 2
  paramspace english language en
  param aa-pilot 450
  param max-extension-length 3
  paramspace english location flash:
 --More--           param second-greeting-time 50
  param queue-exit-option1 0
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 10
  param max-time-call-retry 360
  param voice-mail 530
  param service-name queue
 !
 service aa1 flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param aa-pilot 778
  param number-of-hunt-grps 1
  param handoff-string aa1
  paramspace english language en
  param call-retry-timer 10
  param service-name queue1
  paramspace english location flash:
  param drop-through-option 1
  param second-greeting-time 50
  param max-time-vm-retry 10
  param voice-mail 510
  param max-time-call-retry 400
 !
 service queue1 flash:app-b-acd-3.0.0.2.tcl
  param number-of-hunt-grps 1
  param queue-manager-debugs 1
  param queue-len 10
  param aa-hunt1 510
 !
 service queue flash:app-b-acd-3.0.0.2.tcl
  param queue-len 10
  param aa-hunt1 510
  param aa-hunt10 520
  param queue-manager-debugs 1
  param number-of-hunt-grps 2
 !

 

My problem is all calls going to 450 (aa-pilot of aa) are all going to 510 when i press 0.

i even checked some debugs and session :

Only session queue1 is active , even if i write: call application voice load queue, only queue1 appear active.

whatever changes i do to aa or queue and i reload , when i dial 450 nothing from the changes happens only thing is workind is dialing 2 to dial by extension.

 

i even added button 3 :  param aa-hunt3 400 and i upgraded the hunt-grp to 3 in aa and queue but still not working.

 

1 REPLY
zdh
New Member

what do you mean by queue and

what do you mean by queue and queue1? it seems there could  be only one call-queue for a B-ACD application.

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