03-09-2004 06:49 AM - edited 03-18-2019 02:44 PM
I am trying to find documenatation which explains the depth to which CUE provides call flow capabilities. Specifically, can CUE perform watered-down AA. For example, answer call for main number with options for the caller to select 1 for directions, 2 for hours, 3 leave a message for Operator. Then from there, if 1 for directions is selected, play greeting with no option to leave message.
I know this is CUE and I'm thinking it's not meant to do this type of stuff, but I can't find anything to the contrary. Thanks.
03-09-2004 07:14 AM
Hi,
This feature is not currently available for CUE, it will not recognize "caller input" like the full version of Unity.
Mike
03-09-2004 03:09 PM
Is there any documentation which explains what AA-type features are available with CUE?
Does your response indicate that during a VM session, that only a few 'fixed' buttons on the phone will allow the caller to review message, or maybe even re-record the message?
03-10-2004 05:51 AM
The entire call flow for AA (and vmail subscribers for that matter) is fixed. The only thing you can change is the top-level recording. The next version of CUE will support MUCH more customization since it will allow you to build your own AA flow using a CRA workflow editor. It won't support all the steps available in CRA, but the call handling types of steps will be there for sure.
03-10-2004 05:56 AM
Thanks for the update.
05-04-2004 07:28 PM
I am using CUE 1.1.1. Can I not use the CUE script editor to change the AA call flow ? Were you guys talking about CUE 1.0.1 ?
05-05-2004 02:27 PM
Yes. CUE 1.1.1 is the first release to support creation of your own scripts. Release 1.1.1 will allow you to up load up to 4 custom scripts with up to 5 active at once (including the default AA). There are other reasons to upgrade to 1.1.1 as well, including a more robust file system.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: