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Community Member

CUE call flow

I am trying to find documenatation which explains the depth to which CUE provides call flow capabilities. Specifically, can CUE perform watered-down AA. For example, answer call for main number with options for the caller to select 1 for directions, 2 for hours, 3 leave a message for Operator. Then from there, if 1 for directions is selected, play greeting with no option to leave message.

I know this is CUE and I'm thinking it's not meant to do this type of stuff, but I can't find anything to the contrary. Thanks.

6 REPLIES
Community Member

Re: CUE call flow

Hi,

This feature is not currently available for CUE, it will not recognize "caller input" like the full version of Unity.

Mike

Community Member

Re: CUE call flow

Is there any documentation which explains what AA-type features are available with CUE?

Does your response indicate that during a VM session, that only a few 'fixed' buttons on the phone will allow the caller to review message, or maybe even re-record the message?

Cisco Employee

Re: CUE call flow

The entire call flow for AA (and vmail subscribers for that matter) is fixed. The only thing you can change is the top-level recording. The next version of CUE will support MUCH more customization since it will allow you to build your own AA flow using a CRA workflow editor. It won't support all the steps available in CRA, but the call handling types of steps will be there for sure.

Community Member

Re: CUE call flow

Thanks for the update.

Re: CUE call flow

I am using CUE 1.1.1. Can I not use the CUE script editor to change the AA call flow ? Were you guys talking about CUE 1.0.1 ?

Cisco Employee

Re: CUE call flow

Yes. CUE 1.1.1 is the first release to support creation of your own scripts. Release 1.1.1 will allow you to up load up to 4 custom scripts with up to 5 active at once (including the default AA). There are other reasons to upgrade to 1.1.1 as well, including a more robust file system.

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