I am trying to find documenatation which explains the depth to which CUE provides call flow capabilities. Specifically, can CUE perform watered-down AA. For example, answer call for main number with options for the caller to select 1 for directions, 2 for hours, 3 leave a message for Operator. Then from there, if 1 for directions is selected, play greeting with no option to leave message.
I know this is CUE and I'm thinking it's not meant to do this type of stuff, but I can't find anything to the contrary. Thanks.
The entire call flow for AA (and vmail subscribers for that matter) is fixed. The only thing you can change is the top-level recording. The next version of CUE will support MUCH more customization since it will allow you to build your own AA flow using a CRA workflow editor. It won't support all the steps available in CRA, but the call handling types of steps will be there for sure.
Yes. CUE 1.1.1 is the first release to support creation of your own scripts. Release 1.1.1 will allow you to up load up to 4 custom scripts with up to 5 active at once (including the default AA). There are other reasons to upgrade to 1.1.1 as well, including a more robust file system.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...