Following up on the thread below. Is there a way to change the CUE voicemail prompt to "Dial by first name" instead of default "dial by last name". I have reversed the name fields in CUE so user can enter the first name to be resolved correctly, but the viocemail prompt still announces dial by last name followed by first name.
Is there a way to have CUE use first names in the dial-by-name? If so is there a way to change the builtin prompt to also say "Enter the first name". We are currently running V3.0
You can do this, but it doesn't work the way you would necessarily expect. In order to change the prompt, I believe you would need to add a custom prompt to the AA.aef script file that is currently running as your AA on CUE.
From the CUE Planning guide:
Cisco Unity Express's dial-by-name function matches the Last Name, and if not unique, the dial-by-name function proceeds to match the First Name field. This sequence cannot be changed or customized. If you want is to match the First Name, then the Last Name, the fields in the configuration must be reversed.
For example, Robert (first name) Lee (last name) works for the company. Figure 20 depicts that the dial-by-name matches Lee (the last name in the configuration), and then Robert (the first name in the configuration).
If you want to match "Robert" first, followed by "Lee" in the dial-by-name application, then configure "Robert" as the last name and "Lee" as the first name, as shown in Figure 20. This configuration has no side effects on the system as these fields are passive and are not used to control anything else (such as Caller ID, phone displays, or login names).
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