we're using Unity 4.0(5) for centralized voice mail system which serve for branch offices. but for each branch, we're using CUE as auto-attendant. but, we find that if someone call branch's AA in CUE and enter extn. AA will transfer the call to that extn. but, if that extn is no answer/busy to Unity, then caller can only hear "hello" greeting from Unity. how can solve it?
Not sure what Unity is seeing here - start by firing up the Call Viewer application in the tools depot on your Unity desktop, make the call as you describe and see what's coming in for the called/forwarding/calling number to Unity - I suspect that for whatever reason we're not getting a forwarding number as you're expecting and, as such, we're not forwarding to the subscriber's mailbox.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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