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CUE-NM 2.3 Call goes to operator after marking left message

Hi,

We have a install with CUE 2.3 after leaving a message fora subscriber you have the option of or 2 to mark as urgent.

If we do this (2) the message does get marked as urgent but then the call gets transfered to the operator.

How can we stop this behaviour.

What should happen is the sytem should hang up the user not send them to operator.

Thanks

1 REPLY
Cisco Employee

Re: CUE-NM 2.3 Call goes to operator after marking left message

In CUE 2.3.1, if you don't have a voicemail operator extension configured ("no voicemail operator telephone" from config mode in the CLI), then it will just say 'goodbye' and hang up (you can still configure zero-out extensions for individual mailboxes if you like).

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