Am up against a wall here. Customer called me up one day and claims that all incoming PSTN calls coming into their 2811 (CME+CUE) are being disconnected as soon as the called IP phone is picked up. I began to investigate and found out that the CUE is in a reset loop. Please see attached file.
Any way to recover from this? I have tried the following commands with no effect:
service-module service-Engine 1/0 reload
service-module service-Engine 1/0 reset
The output of service-module service-Engine 1/0 status says:
Service Module is Cisco Service-Engine1/0
Service Module supports session via TTY line 66
Service Module is failed
Service Module status is not available
Help!