Am up against a wall here. Customer called me up one day and claims that all incoming PSTN calls coming into their 2811 (CME+CUE) are being disconnected as soon as the called IP phone is picked up. I began to investigate and found out that the CUE is in a reset loop. Please see attached file.
Any way to recover from this? I have tried the following commands with no effect:
service-module service-Engine 1/0 reload
service-module service-Engine 1/0 reset
The output of service-module service-Engine 1/0 status says:
You can try booting off the cue-installer image from the boot helper (press *** to break out of boot). Then try the disk cleanup option and see if it helps. If not, you can try to install the software from scratch from the boot helper and reload everything. See if that works ok or not, if not the filesystem may just be toast to in which case a RMA is needed. Hope they had a backup.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...