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Bronze

CUE - Ring Receptionist, Fallback to Menu

We have a customer who wants for the AA to ring the receptionist first during business hours, then fallback to the menu if she is busy or does not answer. I tried the following config in CUE:

ccn subsystem sip

transfer-mode attended

!

Which seems to work, but it's a global command and is affecting other hunt lists (sales, etc). The customer wants those to ring all phones, then hit voicemail. Is this possible to do?

CUE 2.3.4, CCME 4.0.2, IOS 12.4(11)T1

1 REPLY
Bronze

Re: CUE - Ring Receptionist, Fallback to Menu

I found out this is a global setting, so it is not possible to do supervised transfers only for certain numbers.

It appears that we hit a bug in IOS or CME, but have yet to determine which one specifically.

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