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New Member

CUE script to allow PSTN calls

Hi All,

I am using an AA script in CUE and have a requirement when user press "1"  in the AA. He needs to be transferred to an external number(Mobile number).

The "Call Redirect" function allows calls to be transferred to internal extension only and not to external PSTN phone numbers.

Can some one send me the sample script to achieve external transfer or  show me the steps? I have attached the script I am using for your refrence. And I use "9" prefix to get an outside line.

Following would give you an idea on the script flow.

1.1        Script Content

Start

/* External_Transfer.aef */

Accept (contact: --Triggering Contact--)

        Emergency Contact

                Call Redirect (contact: --Triggering Contact--, extension: EmergencyNumber)

                        Successful

                        Busy

                        Invalid

                        Unsuccessful

                End

       

End

1.2        Variables

Name

Type

Value

EmergencyNumber

java.lang.String

90408123123

Many thanks,

Moin

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Re: CUE script to allow PSTN calls

"call redirect" allow transfers to any number.

4 REPLIES
Hall of Fame Super Gold

Re: CUE script to allow PSTN calls

"call redirect" allow transfers to any number.

New Member

Re: CUE script to allow PSTN calls

Yes you ar right mate.

Only one of my router is not forwarding the call, as I dont see any call origination in CCAPI  debugs I suspect its CUE not sending the call. I tried on couple of other site routers and they both allowed external transfer.

New Member

Re: CUE script to allow PSTN calls

You could always have it transfer to a DN which has CFA set to the external number.

New Member

Re: CUE script to allow PSTN calls

You are right Mark,

That's the work around I was using before, but as I mentioned its just one router no transferring calls. I'll check to see why as it should. Thanks ofr your advice.

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