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New Member

CUE VM Header "Unknown Caller"

Is there any way to get rid of the annoying "Unknown Caller" for Caller ID (it only matches known callers of the CUE system). I would say 75% of our calls are outside callers.

4 REPLIES
Cisco Employee

Re: CUE VM Header "Unknown Caller"

In newer CUE versions (2.1 for sure; maybe as far back as 2.0) you can configure "voicemail callerid"--from configuration mode in the cli--and it'll play the calling party number; but currently there's no way to elminate the "unknown caller" audio altogether.

New Member

Re: CUE VM Header "Unknown Caller"

Fast forward three and a half years.

Is there any way to disable this now?

With CUE 7.x?

New Member

Re: CUE VM Header "Unknown Caller"

ok so apparently this has been taken care of since version 3.

Added support for message envelope (message properties) customization.

This functionality allows subscribers to customize the message envelope playout.

The configuration will initially be supported via CLI:

[no][default] voicemail conversation subscriber msg-properties brief

[no][default] voicemail conversation subscriber msg-properties day-of-week

show voicemail conversation subscriber

* When message properties is brief, the sender's information, date and time are not played

* When day of week is configured and message properties is not brief, it is played as {Today | Yesterday | }

* If brief message properties is enabled, day-of-week configuration has no effect

* For TUI flows of message option menus and help menus of new, saved, deleted, expired messages and fax with or without audio attachment

* NDR, DDR and broadcast messages are not impacted

* New prompt introduced: "To play message properties, press 9."

New Member

Re: CUE VM Header "Unknown Caller"

ok so apparently this has been taken care of since version 3.

Added support for message envelope (message properties) customization.

This functionality allows subscribers to customize the message envelope playout.

Add support for message envelope (message properties) customization.

This functionality allows subscribers to customize the message envelope playout.

The configuration will initially be supported via CLI:

[no][default] voicemail conversation subscriber msg-properties brief

[no][default] voicemail conversation subscriber msg-properties day-of-week

show voicemail conversation subscriber

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