CUE Voicemail - playback of VM stops after 30 secs on external calls only
I have a customer with CME (IOS 12.4(15)T1) and CUE 2.3(4).
The max message length within a users voicemail box is 180 secs, and both internal and external calls can leave messages up to this length. However when the message is played back, if the message was from an external caller, the message is only 30secs long. Messages left from internal callers are fine .
External calls are received over a SIP trunk and use transcoding before being sent to CUE.
Has anyone came across the problem before? If so can you offer any advise on a solution to this issue?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...