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Community Member

CUE Voicemail - playback of VM stops after 30 secs on external calls only

Hi,

I have a customer with CME (IOS 12.4(15)T1) and CUE 2.3(4).

The max message length within a users voicemail box is 180 secs, and both internal and external calls can leave messages up to this length. However when the message is played back, if the message was from an external caller, the message is only 30secs long. Messages left from internal callers are fine .

External calls are received over a SIP trunk and use transcoding before being sent to CUE.

Has anyone came across the problem before? If so can you offer any advise on a solution to this issue?

Thanks,

Chris

1 REPLY
Community Member

Re: CUE Voicemail - playback of VM stops after 30 secs on extern

Maybe the problem is related to Call Forward All in conjuction with Sip Trunk.

Please:

1)configure a CFA into a Phone

2)place a call from pstn to that phone

3)answer from the phone which you have configured into CFA and wait 30 sec

4) test if the call is disconnected after 30 sec

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