Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

CUE - voicemail with option to press 1 for operator - is this possible?

Hi,

I have a customer with AIM-CUE 2.3(4)

When an inbound call is sent to voicemail is it possible to configure CUE and the voice mail account with options such as - press 1 for operator, press 2 for mobile or press 3 to leave a message?

Thanks,

Chris

1 REPLY
Cisco Employee

Re: CUE - voicemail with option to press 1 for operator - is thi

Not with voicemail itself. You can accomplish some of that with a custom script, but it would be pretty difficult to maintain if it's the intent to provide that for every user. I.e, the custom script could pick up the call, play a (generic prompt which may include the person's recorded name), offer the options, and then send the call there. The problem is with the mobile number, since those would have to be put in the script itself (or part of the admin GUI). They cannot be maintained by some option that every user has access to (like the user web page or something, as with notification devices).

270
Views
5
Helpful
1
Replies
CreatePlease to create content