CUEAC 8.6 shows during answered call some call control toolbar items grayed out?
What are some reasons during a (Arc) Enterprise Attendant Console call that options in the Call Control Toolbar would be grayed out?
CallManager 8.5(1)SU1 CUEAC 126.96.36.199
From my co-worker working directly with receptionist;
"the original complaint is that the buttons above where the call is shows (after you pickup) are greyed out for conference and transfer. When we search for a user (I am going to have to retest it) it still had greyed out conference and transfer. The reason I have to retest it is that I think we might have been trying to transfer to the same same phone as we were answering calls on. I am also wondering if the other buttons are grayed because there was no entry yet in the search look up, but I know receptionist next question will be, do I need to do that. I am trying to piece together an affirmative answer"
CUEAC 8.6 shows during answered call some call control toolbar i
There are 2 conference buttons, the first one (called Start Conference) is the one you use once a call is answered and you have done a directory lookup, the second one (called conference) is used once the first party has answered in order to begin the conference.
The transer button is actuallt slightly mis-leading, this button is actually there to complete a consult transfer, call flow would be as follows:
- Answer call
- Directory Lookup
- initiate consult transfer via keyboard or right click of mouse button on contact
- Once ready you can use the Transfer call button on the toolbar to complete the transfer
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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