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CUEAC Help Needed

I have CUEAC and when the receptionist gets mulitple calls at once she can't answer the phone via the attendant console the answer button is greyed out. I checked her ext and the busy trigger section is set to 4 and 2. The CTI route points are registered and the CTI ports are showing up as registered. I restarted the server and had the receptionist log out and back in but I still have the same issue. Any ideas or help is greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

CUEAC Help Needed

Please check if sufficient CT Gateway and Service Device CTI Ports are configured under CUEAC WebAdmin page > System Configuration > System Device Management

Thanks

1 REPLY
Cisco Employee

CUEAC Help Needed

Please check if sufficient CT Gateway and Service Device CTI Ports are configured under CUEAC WebAdmin page > System Configuration > System Device Management

Thanks

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