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CUEAC - Parked Calls not Reverting to Operator

I have a customer with a CUEAC 9.x installation and they are able to park calls and transfer calls mostly without issue, however, when the operator parks calls, and the call is not picked up, the call is not reverting to the operator.  The call stays parked indefinitely.  The timers are set for 90 seconds, but they appear to be ignored.

Does anyone have any idea what factors might be interfering with the reversion (CUEAC refers to the feature as "recall")?

 

1 REPLY
Cisco Employee

Hi Christopher,Did it work

Hi Christopher,

Did it work fine earlier?

Are you not seeing the parked call alert in the 'Calls in progress' tab after 90 seconds.

have you tried resetting the CTI ports or doing a sync from cueac server?

HTH

Manish

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